The Mobile Republic Review

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The Mobile Republic
0.4 stars
Average rating for this product is: 0.4 out of 5

From 1 rating and 48 reviews

Thumb down 6% of users recommend this product

Best Price: £FREE !

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derv's Review of The Mobile Republic

6th Apr 2004

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    250
  • Layout of shop
    0 stars
Good Points

None


Bad Points

Stock levels on site seem inaccurate
Debit your account before dispatch
Terrible Customer service


General Comments

Here is the message I've sent to Trading Standards abou The Mobile Republic...

I ordered a sim-free phone from this company on 11th March 2004 via the web. The website implied that this item was in stock and the delivery turnaround was around 3-5 days. The company debited my account for the value of the phone. On the 20th, I rang them to request the status of my order. At this point they said it would take another 10 days for delivery. So I instructed them to cancel the order and credit my account. This they said they would do within 7 days. On the 2nd of April, I rang them again, and after spending an inordinate amount of time waiting for someone to answer my call, I asked why my account had not been credited. A person called 'xxxxx' assured me it would be in my account yesterday (5th April). This has not happened. Now when I try and ring them, after waiting 5 minutes, the line is disconnected. I have even tried to use their online ticked system, which they have ignored. It also appears that this is common pattern with this so called company. Any assistance is greatly appreciated. Regards.

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