Kemma Software BridgeTrak for Web Review

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4.3 stars
Average rating for this product is: 4.3 out of 5

From 0 ratings and 3 reviews

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JMatthews's Review of Kemma Software BridgeTrak for Web

24th Mar 2004

Overall Rating

4 stars
  • Value for money
    5 stars
  • Ease of Set Up
    2.5 stars
  • Time Software Used
    1 - 6 Months
  • Ease of Use
    5 stars
Good Points

Versatile
Robust
Cost Efficient
Easy to use
Very capable of achieving the goal of tracking issues and helping provide better support


Bad Points

Difficult to install


General Comments

Overall, Kemma Software BridgeTrak for Web is an excellent Help Desk product. I read positive reviews from Microsoft Magazine, SQL Server Magazine, Business Week and others. I read the review posted here, and tried it myself. I must say I was impressed...the full feature set that is available for a very low price was a big selling point. We have not experienced any problems, but when we did call Tech Support with a few questions, they were very helpful.

Escalation, email capabilities, and overall flow of issue communication and reporting are great. We're very happy with the product, as well as their auditing product, CI Discovery.

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