Musica www.musica.co.uk Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

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stork2000's Review of Musica www.musica.co.uk

13th Mar 2004

Overall Rating

2 stars
  • Value for money
    3.5 stars
  • Customer service
    Poor
  • Quality of website
    3 stars
  • Goods purchased & cost
    CDs, £9 each
  • Delivery
    A few weeks late
Good Points

Good prices, wide choice.


Bad Points

Issues with non-delivery and customer service.


General Comments

I first bought from Musica a couple of years back when they were based in the UK. Service and price were OK, but they debited my card twice. Although they sorted it out promptly, my brother had exactly the same problem a couple of times.

Musica now operate offshore (Jersey) presumably to avoid charging VAT on CD's and therefore to be more price-competitive (and they're not alone in this tactic by any means). Prices are more competitive, but my recent experiences suggest that customer service has dived. This culminated in their website going offline for two or three weeks around the new year this year, and them never responding properly to my request to cancel and refund my outstanding orders. Eventually, I had to obtain a refund by getting my credit card issuer to do a chargeback.

Prices on Musica still not bad, but they do take payment before goods are available, imposing the risk of their non-performance of contract on the customer. This is of course how Splash DVD operated.

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Members' Comments onstork2000's Review

  • chrisclipson Rank: Corporal on 16th Apr 2004

    These experiences (double charging, not sending goods, no response to chasers) are so common from reading various forums that I feel Musica is a deliberate scam. In summary, AVOID!!

  • scox on 21st Apr 2004

    I'm having the same problem with musica.co.uk
    They take your money straight away, tell you you should receive the goods in 2-3 days - and guess what, nothing turns up. They don't have a contact telephone number (just a fax which is stupid) and never reply to your emails. I wonder how many people have had the same problem. They must be making £££££'s. Avoid them at all cost & pass the message on. Pay the little extra elsewhere.

  • Dan Druff on 22nd Apr 2004

    I ordered a SACD 2 weeks ago exactly from Musica. They debited my Credit Card April 13th. No sign of SACD, no reply to emails. Don't know what is happening.

  • nikoju2 on 4th Jun 2004

    Is there nothing to do?
    I'm gonna try to get my money back from Visa, which is usually possible in cases like this: charged but not delivered. Visa will then try to get the money from the "company".