Splash DVD www.splashdvd.com Review

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0.6 stars
Average rating for this product is: 0.6 out of 5

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sarahannew's Review of Splash DVD www.splashdvd.com

10th Mar 2004

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Poor
  • Quality of website
    0 stars
  • Goods purchased & cost
    £22.98
  • Delivery
    Still waiting
Good Points

None


Bad Points

Ordered 2 dvds, complained twice, still no refund.


General Comments

Ordered 2 dvd's in January from Splash DVD, sent various emails, got no response so called in february to say that i hadn't recieved the items. They assured me that i would get them the following week. Still hadn't recieved them so got on the phone once again to cancel the items on March 8th, was waiting in a queue for over an hour. someone finally answered, they did not apologise for the long wait, the gentleman i spoke to was really rude, didn't have the time of day to talk to me, said that i wanted to cancel, did not ask why this was, did not apologise for the delay in delivery. Said that i would get a refund. went on their website the day after to check the status of the refund to find a notice from the company director saying they are in financial difficulty. I just wonder whether i will get my money back or anyone else will. This company is a scam. I will try and take this further, I feel that a programme like watchdog may be able to help with all the problems that people have recieved with Splash dvd.I only wish i had looked on a website like this to stop me from using that company.

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