Splash DVD www.splashdvd.com Review

Overall Rating

great site

no longer trading

Has any one stopped to think about the staff who were working for splash? We have been the ones - especially like myself in the call centre - who have had to put up with all the shouting and swearing from the angry customers through no fault of our own. Now before every one thinks it's funny or great what has happened just think for a moment about the amount of people who have been left jobless. I come on these kind of sites often although this is the first time I have been on this one and I think that the way every one talks about splash is very unreasonable. The amount of complaints I have dealt with and abuse from customers is out of this world and if you can't read terms and conditions before you agree to by something then what can I say? And if this is the only positive review splash gets then so be it. I completely enjoyed working for the company and am very sad to say good bye. And also the word usually does not mean guarantee. Regards, deeann bennett.

Members' Comments ondeeann's Review

• stork2000 on 13th Mar 2004

  Yes, of course it\'s bad news for the company\'s employees. But you are deluding yourself if you think that the company provided great service to its customers. In my case (and, it would appear, in plenty of others), the company always took money at the point of ordering, and only ever filled about 50% of orders. Thankfully, I obtained full refunds on all my undelivered purchases, and I\'ve not lost out, but I expect plenty of customers have lost money. And what\'s the thing about terms and conditions? Totally irrelevant. I for one won\'t mourn the passing of Splash, there are plenty of other, better suppliers out there; even if they cost a little more, they do at least keep their side of the bargain.

• leroyisourking on 15th Mar 2004

  deann - I cannot believe you can come on here defending your employers - after numerous phonecalls and emails and letters I actually got my money back and in fact seem to remember dealing with you along the way. The fact is ok you have lost your jobs but thousands of innocent consumers have been duped by the disgraceful working practices of your company and to suggest that it is the consumers who are to blame is frankly insulting.
  
  Did you never stop to think quite why you were getting these irate phone calls?

• GRAHAM2109 on 17th Mar 2004

  I order 6 DVD's back in January. One month later I actually recieved one of them. The others never arrived and now it looks as though I will never get back my money.
  Any decent person will feel embarrassed for working for such a disgraceful company, but you seem proud. I think that makes you just as bad as them.
  I wouldn't be at all surprised if SPLASH set up again under a different name conning the public once more.

• deeann on 17th Mar 2004

  For starters I will confirm that I was and still am pleased to have worked for the company and may I remind you all that whilst you all haven't had your refunds we haven't had our well-earned wages yet. Also as I commented before if you would have all took the time to read the terms and conditions before placing your order then you would all understand more. After all you wouldn't sign any contracts without reading the terms first now would you. For the person who commmented that I must be as bad as the others well if we were that bad why order from us and as I stressed before we worked very hard in there dealing with all the petty complaints from people who have nothing better to do than complain about goods worth a couple of pound.

• GRAHAM2109 on 18th Mar 2004

  My order came to £46. That is more than a couple of pounds.

• sintax on 29th Mar 2004

  As far as im concerned, it's companies like Splash who hold back this economy and other companies who are practicing good business - good riddance.

• Saablover on 10th Apr 2004

  To the person who worked for Splash: how could you not know what they were like, that they took people's money upon receipt of their orders but then took ages to send out the goods, if they sent them at all? Good riddance to Splash DVD and everyone associated with them.

• GRAHAM2109 on 19th Apr 2004

  Yes I am back.
  I have been ordering DVD's and CD's from various other companies all of which did not withdraw the cash out of my account until the order was ready to dispatch. That's what decent companies do.

• Catsmand on 23rd May 2004

  I read their terms and conditions several times before making my order, and nowhere did it say that Splash would take payment and then never send customers the goods ordered. Those of us who were fleeced by this company find your attitude to what feels like little better than theft disturbing.