Splash DVD www.splashdvd.com Review

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0.6 stars
Average rating for this product is: 0.6 out of 5

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andrewpdx's Review of Splash DVD www.splashdvd.com

6th Mar 2004

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Non-Existant
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    DVD set £40
  • Delivery
    Still waiting
Bad Points

Debiting credit cards but never sending goods
Impossible to get hold of on telephone
Email responses when they come are from 'DONORTREPLY@splashdvd.com' which just sums up their customer service


General Comments

Having encountered my own problems with Splash I wondered if it was just me, clearly not so!

I ordered a DVD back in December 2003, they debited my credit card straightaway. The item which was intended to be an xmas present never appeared. They finally responded to one of my emails in February 2004 to say the item had been cancelled and they would refund my card, here on 6/3/04 I'm still waiting!
Having a free saturday morning I decided to perservere on their telephone line, I spent 3 hours waiting for them to answer as their queueing system counted down and down. Finally at 1PM they had 'gone home'.
I have now emailed Jersey trading standards, next port of call my credit card company.

Yes they offer some of the lowest prices for dvds on the web but clearly its a scam, debit the cards straightaway and only ever send out a fraction of goods ordered. Somehow we need to pass the word for people not to use these fraudsters.

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