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| Ease of use | 6.8/10   |
|---|---|
| Customer Service | 4/10 |
| Overall rating | 4.3/10 |
By cdownton on 20th Feb 2004
| Ease of use | 8/10 |
|---|---|
| Customer Service | 10/10 |
| Overall value | 9/10 |
 cdownton's recommendation | |
Great rates of interest (credit AND debit)
Friendly service online and telephone
Easy to use, fast internet site
Nasty looking card (bright pink!)
Difficulty in gaining an account
First of all, the bad bits about the Smile Current Account - it's difficult to get an account, mainly because of the new laws on fraud and money laundering. You have to send in quite a few proofs of ID and address, but similar to most UK banks now.
The good bits are very good, you can relax with competitive rates of interest - both current account, savings and ISA (and numerous other products) and they're all accessible from one page with a (sometimes depressing) 'what you're worth' number.
The people at the centre are extremely friendly and the service is prompt, efficient and effective. They can all get things done (no passing to other departments) and they all know their stuff.
Overall, it's a great product and I would urge anyone with a big 4 bank to switch immediately because smile offer some of the best rates and customer service around.
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 3 | 1 | 0 | 0 |
Total Respect: +2
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