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“Having had my fingers burned too many times buying...”

written by Chris Jolliffe on 23/12/2010

Having had my fingers burned too many times buying from well-known suppliers, I have been buying pc's from recommended companies like this for a while now. I found Cougar Extreme on a random website and after reading various recommendations, decided to give them a go.

The customer services have been excellent, from my first enquiry to my latest query; they are extremely helpful, friendly and knowledgeable. The pc itself is very wlel-made (I have learned to look for neat layouts and good airflow) and very quick in operation.

I have had some hardware and startup Windows 7 issues; Cougar took the machine straight back, scanned and changes settings efficiently and had it back with my within a week. Four months on and the problems have come back; Cougar have offered to take the machine back, replace all the components and get it back to me under the terms of the existing guarantee.

Now THIS is service!

It is worth noting that these problems seem to be generic Windows 8 issues rather than the fault of the machine or the company.



Would I recommend them to anyone else?

In a heartbeat.

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