Written on: 26/03/2009
I'm struggling here
Giving someone your first name and asking them if there's anything else you can do for them today at the end of every call does not on its own constitute good service.
Low interest rates.
If you want a prime example of a company that talks proudly of its customer service ethos but doesn't do anything to actually serve its customers, look no further than Abbey. I couldn't even speak to someone to close my account today, because none of the telephone menu choices offer that option, and when I did speak to someone - TWICE (in a polite, calm and reasonable tone)- they both put me back to the same menu!