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“Mislead about product in stock”

written by EastAfrica on 03/10/2017

Despite being told verbally over the phone that the items I wanted were in stock & took my payment, 3 days later I followed up dispatch status only to be told my items were not in stock & their was no ETA available from their supplier. Totally unacceptable, disrupted my workflow with my client who was quite rightly not happy. After nearly 20 years a customer & tens of thousand pounds worth of business I expected a better service. It certainly has gone downhill over the years. Use to be much more personnal. Nowadays I feel more like an account number. False stock promises seem to be a common problem with cvp.com A sorry by email just isn't going to win my custom back & that wasn't even from the sales manager who screwed up, just an assistant!

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