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“Avis ruined our Holiday.”

written by ReedSampson445 on 29/09/2017

The local staff in Palma were rude and unhelpful.

We returned the car with the three quarter full tank we'd left with but have been charged anyway.

We left a very expensive pair of sunglasses in the glove department but when we rang first thing the next morning we were told they couldn't find them. I asked them to please double check but then they refused to answer my calls for the next two days at which point we were flying home anyway.

Back in London I tried to ring Customer Services to complain but got totally fed up with being put on hold endlessly for two days.
...When I finally did get through the person I spoke to might as well have been a robot - completely unhelpful and unsympathetic.

The whole experience basically cost us about £600 - for 4 days car hire!!!.

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