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★☆☆☆☆

“They will not refund your money even you tried to...”

written by Aiden1949 on 27/09/2017

I booked a tour from Trek America on July 15th for tour that started on September 17th. unfortunately hurricane Irma swept through my house a week before the trip. therefore I had to cancel the trip. I called them on September 13th to cancel, that when I didn't have power or wifi. they said they won't refund the money. Then I called the insurance company, they told me they needed a cancellation letter from trek america. so i called trek america back to request for cancellation letter. they email me the letter on sep.14th but the wrote cancel date is sep.18th. i wanna report them for taking money from people. even I go through all the hardship with hurricane Irma, they still take money from me. on top of that, they put the wrong cancel date to make it legally to take, and on their website, I can't write review to warn people.

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