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“Absolutely disgusting!”

written by on 22/09/2017

My son bought us a £199 Two Night Getaway present by Gift Ideas For Two from Debenhams in Sheffield last Christmas. The box and literature presentation was absolutely immaculate, it was a really special present. However, when we some time later looked for an hotel we could only find one that would take us on a suitable date, and they wanted up to £120 extra because it was not one of the weekends on offer! Most hotels on offer were much cheaper than £199 for two nights, and some of them were of a poor quality. On applying to Gift Ideas to change the weekend to £199 worth of wine, they refused, but offered us an "activity" which was not suitable considering our age. They then would not offer an alternative unless we provided a "Medical Certificate" to show why! Eventually having threatened to take the whole affair to television and the national press, they very condisendingly offered to change the gift to £99 worth of wine. And only after I refused to talk to anybody other than a director of the company. No, she never talked to me. Yes, that's one hundred pounds less than was paid. Take it or leave it. Yes, it is in the very small print in their conditions. And it is very small print too. Do Debenhams realise just what they are selling? We were eventually given two vouchers for Naked Wines, each worth £50 to be supplied over two months. To add even more insult to the whole disgusting debacle, we had to pay to have the wine delivered! Naked Wines were not to blame in any way, but why are they connected to this obvious disreputable company? Have nothing to do with Gift Ideas, or their associate company! You have been warned. Ony one star because you cannot give none!