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“Security Guards Upsetting and Alienating Customers”

written by NotWhatYouExpect on 21/09/2017

It appears The Partnership use Agency Security Guards in their Store. On a visit to my Market Harborough store in September. I noticed I was being followed around the store by an Asian Security Guard and a member of staff. So I asked what was wrong. He replied "We've been watching you for a long time"

He assumed I was helping myself to free coffee, as was taking my own cup into the store. I felt humiliated and very upset about the whole thing. I think the partnership need to urgently review their security arrangements and focus their efforts elsewhere rather than on free coffee. I have since stopped using Waitrose because of dissatisfaction in the way the Partnership has dealt with the matter. It's not the kind of experience I would have expected from Waitrose and is very Disappointing!!!

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