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“Save your money in a biscuit tin in case of emergency ”

written by on 20/09/2017

I have been a member of AA home emergency for 7 years. We joined for peace of mind if anything should anything go wrong. The first time I called AA about 4 years ago, we had water leaking from shower tray to the outside, the response person said it was the sealant that needed renewed and that didn't come under our policy as it was maintenance. My husband renewed the sealant but it still leaked. We paid for an independent plumber who found that the waste pipe had a crack, which he fixed at a cost. I kept the policy running thinking it was just bad luck on our part. Last night after a bit of diy renewing upper hall flooring my husband put a screw nail through a heating pipe resulting in water running from the ceiling. I rang AA only to be told that they didn't cover oil fired central heating systems and couldn't fix copper pipes. Again we had to fix it ourselves at a cost to us. I phoned AA this morning to cancel my policy only to be told as I have 9months still to run on the policy I would need to pay £80, the equivalent of the remainder of the policy term.
I have paid nearly £1000.00 for nothing and if I had kept that money in a tin at the back of the cupboard we would still have funds in case anything else should happen. All in all I am very unhappy with AA home emergency and would urge everyone to really consider if they would be better keeping their money and earning the interest on it rather than giving the AA the money and any interest it would accumulate. All said the customer service advisor has noted on my account not to renew next year.
VERY UNHAPPY. DD- service.