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★☆☆☆☆

“Absolutely appalling”

written by janerfrank on 17/09/2017

I rented a car from Goldcar at Malaga Airport through Rentalcars.com. They gave us a car with a flat tyre and it had to be returned immediately. They swapped it for another and then proceeded to bombard me with texts all week asking me to return the first car! I spent days trying to resolve it. They charged €113 for a tank full of petrol and we returned the car full - so their full to full policy is rubbish. I tried several times to sort out the issue during our holiday to no avail. They are not remotely interested in customer service or their customers. Rentalcars.com are also useless as the booking agent. You get what you pay for. Avoid these people like the plague!

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