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“Avoid at all cost..they will do everything not to pay out”

written by 389Norris on 10/09/2017

I have been with WPA for a year.. my consultant recommended a cyscostopy. I had had one 10 years previously that was clear. Someone made the decision on the phone when I asked for authorisation that it was a pre-existing condition and would not be covered. They stated that if I had visited my GP in the past 5 years for a UTi it was a pre-existing condition and would not be covered. I had suffered from two uti's in the past couple of months. That was why my GP recommended seeing a consultant!
It was as if some one in the call centre just decides who gets treatment authorised and who doesn't. I have term I terminated my policy with them.