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“Absolutely no customer service”

written by MacPhersonhf271 on 06/09/2017

I received an email saying my credit card needed to be updated. Since the email didn't come from avast I tried to contact avast to verify it. There is no way to update card info online, or verify the email, so I called 888-951-7679. The person who answered identified the company as "provides support for Avast". He had me download control software and then began rooting around the computer. When I told him to stop he became abusive and then removed the software and hung up. I don't like people rummaging around my computer without telling me what they are doing and he seemed to be doing things completely unrelated to identifying the email. My computer would not reboot until I restored from a restore point. I called back and told him what happened he asked what proof I had that my computer wouldn't restart. Then he apparently disconnected my account. My computer is still not working like it did before. I'm not sure if this phone # is really Avast support but it's impossible to talk with a real person at Avast so I will never know. I'm going with another company. Even if Avast gets good ratings I'm going with a company that has some customer service.