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★★★★★

“Excellent Customer Service”

written by rob747 on 02/09/2017

What excellent customer service! We had both of our bathrooms fitted out with Matki shower products in 2012 and did not image that 5 years later we would be eligible for product updates - at no cost.

From the moment that I spoke to Customer Service on Monday to the call back within 3 hours from the lady who makes customer visit appointments (not the 3 days promised!), to a visit the very next day! (I know there was an element of luck there.) The site visit was to install product upgrades to the shower door rail system - 5 years after purchase but at no cost - free. The engineer also offered so much more in terms of advice than just doing the job he was sent for.

All of the staff were polite, helpful and efficient; and I was even given a replacement drain unit for free as I had accidentally damaged mine.

So, thank you Matki for caring so much about the quality of your products that you offer free updates so long after purchase. Thank you for the quality of your staff.

All in all, we could not have asked for more. You have reaffirmed my faith in buying British and all that that entails.

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