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“I have no bed to sleep on tonight ”

written by 200North on 31/08/2017

I bought two beds and mattresses costing over 4k from warren Evans. I had my beds and mettersses taken away this morning as I thought I would have new ones tonight.
The delivery guys turned up (stinking of smoke) and very quickly looked at the staircase and said they could not carry the mattress up there as it would bend. We have a balcony that leads straight into the bedroom, but they said for insurance reasons they cannot go onto a balcony, even though the customer service person made me go to the trouble of sending photos.
They couldn't wait to leave the house and I have spend all afternoon trying to rectify the situation. The only resolution I have been given is is to wait for another 7 days for them to deliver the mattress and for me to pay some other company to carry the mattress onto the balcony. Unfortunately the delivery guys where too far away to come back in order for me to get the mattress back today, that's how quickly they wanted to leave. Obviously, getting home was more of a priority than where my husband and I are going to sleep tonight. I'm not looking forward to breaking it to my husband that the two of us will be sharing a double bed with our 3 year old for the next week at least and I still not have to go to the trouble to get someone to bring the mattress into the house, as Warren Evans could not.