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★☆☆☆☆

“Virgin trains lack of common sense”

written by blaaaaa on 30/08/2017

Even if you have your tickect reciept, aswell as your seat reservation ticket, but not the 'ticket' you will not be allowed on the train.. and need to pay for a whole new journey.. even though you have already paid 187.00..but no they want another 82 pound! this is ludacris! Virgin trains do NOT use common sense! Would score zero if it was possible. Virgin, please ask yourself why 5 coupons tickets plus a coupon reciept are necesary for one return trip... not everyones phones can use phone tickets. To makes things worse the Virgin personnel at the desk took so long to decide my options that my train had left, meaning I get home almost 2hours late, and he clearly has NO customer service skills or is able to smile... a smile is free! ok rant over, but overall Virgin I think common sense has really been lost with your service.

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