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“Didn't receive what we ordered”

written by chrisjh678 on 24/08/2017

Went to Lowestoft showroom looking for a medium firmness mattress, we were pointed to a firm one which the salesman said was not to firm which we tried and purchased. When the mattress was delivered we were unhappy as it was really hard nothing like the one we tried so rung customers services. They stated the one in the showroom was being tried a lot and several month old so ours would take time to be similar. After several months there has been no improvement so they agreed to get the inspector round, suppose to be independent but they have used that company for over 7 years so no way they we going to say anything against Mattressman. They found there was nothing wrong with our mattress and its company policy not to replace a mattress. We didn't get what we ordered so we were Misssold a product.

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