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★☆☆☆☆

“Waste of money ”

written by 59Sullivan on 22/08/2017

I would not bother with 02 insure, had a smashed screen on my 128gb iPhone, phoned 02 insure to be told they could collect my phone the next day, no replacement phone could be issued unless I went to a shop where I needed to pay a £25 deposit won't bore you with the details but eventually handed my phone in to a shop about a week later received an email to say my 16gb phone was on its way back to me, I phoned to point out the error that my phone was a 128 not a 16 only to be told they could confirm a 128 was definitely on its way to me, when I asked why the email had the wrong information I was told they didn't know because they can't see the emails, but they had double checked and the correct phone had been sent out. Once I received the refurbished phone I tried to set if up. Spent hours on live chat with 02 and apple ended up going into the apple shop they were extremely helpfull, it was eventually discovered that the phone was of course a 16gb.

I have left out most of the details because it has taken weeks of my time already. I lodged an official complaint was told I would hear in 3-5 working days, of course heard nothing I've chased again a letter was to be reposted, of course nothing received I've just phoned again to now be told it can take up to 8 weeks to hear from customer service and it was no good me speaking to a supervisor because customer service was higher than a supervisor. I can see why customer service is so busy reading the majority of the reviews on here.

This insurance is not fit for purpose total waste of money.

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