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“Worse than appalling ”

written by on 22/08/2017

Quite a few (what I consider) surprising exclusions, and not made clear but buried deep in the contract . I found this out to my expense when my dog had an impacted tooth - not included
The premiums are appalling - all well and good. When u have a young dog but as your pet get older the premiums become extortionate. Of course I understand how insurance works , but having had the insurance for my dog since he was a pup , and without a claim for 12 years a renewal in excess of £60 per month seemed ludicrous . Once he got into his senior years the annual premium was rising about £10 per month. In Hindsight I should have cancelled much earlier and chosen another insurer (which I eventually I did considerably cheaper with less exclusions)
And beware - when you do cancel -make sure you cancel the direct debit. Despite cancelling they still tried to take my money and then sent me a stroppy letter .