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“Failed unaccompanied minor booking”

written by 320Sherwood on 20/08/2017

I booked a flight for my son to travel as an unaccompanied minor with Flybe from Hannover to Birmingham. He arrived at the airport with the forms supplied by Flybe, escorted by his mother. At the desk she was told that the unaccompanied minor service had not been booked. I was informed of this by phone, as I was waiting in Birmingham airport ready to meet my son. Flybe had failed to enter the details correctly, meaning the booking was missing from the flight details, even though the service had been booked. I was trying to sort this out via the staff at Birmingham, but they were far from helpful. My son had to check in his own bag, go through security and find the gate by himself, he should of been taken through by a member of Flybe staff. Meanwhile in Birmingham the staff assured me that the cabin crew would look after him and then pass him to the ground crew at Birmingham. None of this happened. He was denied the snacks and drink on the plane he was entitled to and when he arrived at Birmingham there was no staff to meet him. He had to find his own way out, through security and collect his own bag, even though the staff at Birmingham had assured me he would be cared for on his arrival. The way flybe have handled this case has been extremely poor, I have been chasing them up on a weekly basis for over 7 weeks to get a response. The first reply I got basically blamed the whole problem on my son, saying he could not find his passport at the gate in Hannover. If he had been accompanied his passport would of been in a neck pouch supplied by Flybe and would of had a staff member to guide him.