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“Terrible company”

written by on 15/08/2017

I have been waiting since 8.30am 15/08/17 for a parcel to be delivered, it stated on the tracking that it was out for delivery today, I waited all day and kept checking the tracking which stated all day that it was to be delivered today, at 5.55pm I checked the tracking yet again only to find out that my parcel had been left at a post office in another town, I contacted parcel force only to be told that the driver had NOT attempted delivery to my address at all and that they would ask if the driver would collect it from the post office and deliver to my address, what makes this even worse is that I have a local post office a few hundered yards from my home, but if the driver had made it to that it would have been easier for them to deliver to my address as that is what they are paid to do, if I had not checked the tracking I would not have known where my parcel was. The cheek of the driver put on the tracking that I had to take the card that was left with ID to collect my parcel but as the driver did not arrive at my address they could not leave a card, this is a disgraceful service and it is not the first time that parcelforce has not made a delivery on the tracking stated, they need to employ better delivery people and parcelforce needs to look after it's customers as customers are what keeps the business in business.
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