written by Matt_griggs on 10/08/2017
Booked here by accident, one night at the last minute with my family, i explained the mistake as soon as realised, and it was clear I hadn't blocked a pitch from someone else as they still had availability for those pitches. They however hid behind policy when asked for a refund and were more than happy to keep money they hadn't earned or been prevented from earning. They then failed to respond to emails and were impossible to contact via the phone numbers provided (both in advance and after a booking). In my opinion they acted totally unreasonably and have lost a lot of good will as a result. As I live in this area I will be staying well away from this business and be unflattering about it if asked by friends and colleagues about places to stay and camp in the area.