Report Abuse

“AVOID LIKE THE PLAGUE!”

written by Woodward352 on 08/08/2017

If I could give PaymentSense minus stars I would. Every single area of this "business" is an absolute sham.

The sales person who spoke to me did not explain ANY of the various charges that would be applied to my account, in fact told me they would not take a single penny for the first six months and after that it would ONLY be the cost of the machine rental. He also did not inform me a third party "acquiring bank" would be taking payments from my account- First Data. There is a total lack of communication between the two parties resulting in many mistakes and frustrations for the customer.

He also insisted I make the penny transaction over the phone immediately or I would lose my terminal- I never asked for my terminal to be sent to me next day as I haven't even begun trading yet. He also NEVER explained to me this was effectively beginning my contract- just that it was to test the machine was working properly.

They've taken over £300 from my account when I haven't even switched the machine on since that phone call. Some of these are mistakes such as apparently believing I had two terminals when I only signed up for one. Some are charges which have legitimate reasons, none of which were explained over the phone.

In fact, I had to go through the formal complaints system with them after several weeks of trying to correct basic information like name, email etc. Even after this formal complaint some departments still had incorrect information on my account. This is because the salesperson inputted the information without any care- and at every stage of trying to resolve this issue I was met with incompetency. Of course he took my bank details down correctly HA!

During this formal complaints process the person assigned to my case, actually SOLD me a compliance service (£42) without mentioning my account would be charged. This is clearly a conflict of interests, if the complaints department is still trying to sell you services.

So now I've been pursuing them for the past 3 months. It began with a grossly misleading sales pitch, has been filled with hours and hours of timewasting and hassle(including arguing with the specialist team who, have clearly specialised in telling you to eff off)and has ended with my crippled cash-flow. The idea they wish to help small businesses is a JOKE.

If you have a similar situation with PaymentSense DO NOT GIVE UP! This is what they want. Keep records, communicate in writing, know your rights. If nothing comes of dealing with them, They report to the Financial Services Authority.

I cannot recommend strongly enough NOT using PaymentSense. I've had to pay them several hundred pounds to NOT process a single transaction, get all the information on my account wrong AND to overcharge me. Disgusting businesses with disgusting practices.