written by 80Garrison on 04/08/2017
Unfortunately we got a last minute deal x4 days 31st July -4th August Going with my Daughter and 4 Grandchildren x3 school age and a 3 year old . Thought what was going to be a lovely family break ! Children so excited and looking forward to all that Pontins had to offer . Arrived Monday lunch time to find no food Venue open so took a walk outside Pontins to a family restaurant which was good . Arrived back children played in softplay which was good . Then queued in a large queue at 4.00pm to check in ! Oh my it was an experience . To drive to accommodation which was at the far back of the holiday site . Not a problem thought it was fine from the road to which we parked ! Shock and horror when we open up the chalet to find a filfthy outdated and run down accommodation !!! My daughter used a bottle of beach and domestics spray on cleaning while I amused 4 very excited children ! We cleaned and unpacked our possessions which we had taken for our lovely 4 day break . Trying to keep positive and happy for the children we took them straight out for food and to see what entrainment was on offer as no programme was provided . Which when I asked at the reception I was told to take a picture on my phone as they were not given out !!!! We went to the Lunar area which was nice for the children with Blue coat entertainer ! After that it went down hill , the main hall was overfilled with no where to sit or even stand ! Went around amusements and took children for a walk again outside the site ! The accommodation was so small and not pleasant to sit in as the sofa was a bed for which x2 were sleeping ! The kitchen area had a very small space which had only x4 chairs so no where to sit as for Six people as requested . We had a very uncomfortable first evening so after talking we decided to leave as was not fit for purpose and took 4 very disappointed children home . Would definitely not return again sadly would not recommend to family and friends .