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★☆☆☆☆

“Current Account Closures”

written by MisaelMcCormack on 03/08/2017

I have been with the N&P for 42 years. The announcement, earlier this year, they intend to close all current accounts by 31st August came out of the blue and presented us with severe difficulties, because we happen to live in the EU. Up until then the account had worked really well for us, being able to access our cash using ATM's was great. We have had all sorts of difficulties trying to open a new account whilst living abroad. After many months of stress we did mange to open a new account. However, there was considerable costs to us in doing so, journey to the UK to present ID documents, telephone calls, registered mail etc. Today, I find out that they have now scrapped the 31st August deadline, I found this out following a search on the Internet. Even though they (N&P) have a private messaging facility in their on-line banking program, not once have they used this to inform current account holders of the intended closure or even progress updates. I just think they have treated their loyal customers in a derisory and contemptible way. All of this has arisen following the merger of N&P and the Yorkshire Building Society. We have now closed all our accounts with them, perhaps that is the only way these people will understand how badly they treat their customers.

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