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“There is a major issue with quality of this product,...”

written by Mimi2205 on 29/07/2017

There is a major issue with quality of this product, they seem to have very poor quality control issues with their Chinese production.

I ordered shutters for 4 windows from California Shutters earlier this year at a cost of around £2,300 so not cheap eh!
Once I had placed the order I was contacted by California Shutters who tried to insist that I needed what they called "T bars" however on further exploration with their own consultant they admitted that my windows were not large enough to require "T-bars" - this delayed my order by approximately 2 weeks.
When the shutters FINALLY arrived, there was damage on 3 of the 4 frames, as well as to a shutter panel on one window. So 3 of the 4 windows had some degree of damage. The tradesman who installed my shutters repaired the damage to the frames (without consulting me, I would have returned them immediately - given the money I had paid for them) using wood filler. So when we informed California shutters they arranged for the replacement of the damaged shutter panel. This was delivered approx. 4 weeks later and guuess what - it was the wrong sized panel. I am now still waiting for the correct size replacement panel to arrive.
I requested some financial compensation from California Shutters and they have offered me 10% off when I voiced my dissatisfaction with their product and service. Now I don't know about you, but I ordered these shutters in February and it's now late July and I still don't have the shutters I ordered and paid for in good faith. I have also had 2 wasted panels to dispose of, when if you live in London you know that getting to your local dump on a weekend involves an hour queue each time.

All in all, I would strongly recommend you purchace your shutters from a different supplier.