written by ShylaMcManus on 27/07/2017
I ordered a washing machine from Very only to be told on the day specified for it to arrive, that they didn't have it in stock. I had to chase them up for new date for it to arrive. No apology. No new date. I even eventually cancelled order and again, I had to chase up refund of my own money. When money was eventually refunded, they hadn't given me the right amount and still owed me over£40.00 I have had to phone them dozens of times and have even been cut off. I have also received a bill urging me to pay them price of washing machine. Incompetent.Terrible customer service and inept telephone staff. Can't even close my account. I wouldn't buy anything from them. My complaint still goes on after 3 months.