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“Generally OK but could do better”

written by on 24/07/2017

We purchased some Jakwall, which we'd used before. Delivery was very fast (although you are given a date and time with no apparent room for negotiation) and the product was generally very good. However, one length of Jakwall out of the 13 lengths delivered was the wrong type (the brick effect carved into the wrong face of the timber) and another had a huge knot in it, which fell out, taking a large chunk of wood with it. Knots add to the aesthetic but his was a monster and decent QA should have weeded this particular piece of timber out. I am some more to finish the job, which I will order soon, and intend to raise these issues at the same time. Hopefully Customer Service will redeem the experience but, sadly, I have to write this review now to get the £10 off my next order, so I cannot yet say whether there is a happy ending.

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