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“ABSOLUTE WASTE OF MONEY”

written by Autumn23 on 21/07/2017

This internet is absolutely terrible! I have lived in NHS Bucks hospital accommodation for a year and used this service, and have struggled with them for the WHOLE YEAR. Its honestly the most frustrating internet i have EVER dealt with; I'd rather be back using dial up because at least its more reliable
Two main problems - first, its SUPER SUPER slow. Second, it cuts off for about 2 hours every night.
And every time I call, its the same circle of events. They ask me a bunch of questions, then ask me to turn the wifi on and off, then ask me to go in settings and read a bunch of numbers to them, then they restart my account. After we go through this circle, its "oh, thats odd. I'll have to tell the technician about this", but we can't guarantee WHEN or IF it will ever be solved. And when I state my frustration, its "oh no, don't worry, I've made a TICKET about this issue. It will solve your problem".
Then, the technician calls me when I'm at work. I'm a doctor. And If i don't call them between 9-5 within 48 hours, my "ticket" expires and I need to start over. When I call out of hours to start over, they always say "well we've raised a ticket about this before, but you didn't respond and it expired"
Oh, but then they have me a 30pound refund to solve ALLLLL my problems. Never got the refund in my account. and the problems just continued in the same circles as stated above.
You guys should stop functioning as a company. You tried and failed, just stop.

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