written by aecman on 20/07/2017
I used Zip Transfers from Palma airport on 17th July 2017 and they were a total let down.
Booked a private taxi for 2 people and we were actually picked up in a beaten up minibus with no aircon, stained seats and a driver that had terrible body odour. I phoned them and refused to go in the minibus as it was boiling hot and not fit for human transportation, due to no aircon or ventilation. The only response was to complain using email and they had no other option, so take it or leave it. Oh and if I left it, they would not gurantee a refund.
I complained by email as directed. No response was forthcoming, so I phoned and they said they would ask management to look at my email. At this point I cancelled the return trip with them.
I did then get a response, which quoted the terms and conditions at me - that they could send a different vehicle to the one booked - no mention of that needing to be fit for purpose and gave me 15% off next use.
My advice is not to trust them. Had much better experience with other companies.