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“Appalling - don't bother - terrible service”

written by stephanev on 20/07/2017

Bought premium tickets for pgl tauron arena. 5 of them actually to a value of GBP300. After chasing tickets for 3 months and being told each time I had to wait until a couple of days before the event... I got a phone call from ticketbis telling me they could not fulfil my order and tried to swap tickets for the cheaper ones. I asked them for a refund and then nothing , no confirmation of cancellation/refund etc. Put a block on the transaction on my credit card. Also their customer service is awful and most of the time they do not even get back to you. frankly avoid using them. They have wrecked the event for my kids. Thank god, I never believed I would get the premium tickets from them so I went ahead and bought standard tickets too from the organisers! AVOID!

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