written by on 18/07/2017
I have travelled on British rail first class and virgin first class and it's like chalk and cheese, we're as the virgin crew are polite and helpful, the East Midlands are the opposite, on the trip going to London the service was terrible, and coming back was the same, if I was a vister to this country I would be very disappointed, we should expect a better service from our first class trains, I think retraining or a refresher course would be helpful