written by on 13/07/2017
This is the absolute worst experience I have ever had with a delivery service before. The idea that the HMPO entrusts such sensitive documents as passports with them makes me think I should laugh if I wasn't so genuinely enraged. They LIE. They say they attempted to make a delivery when they didn't. They say they'll deliver on a certain day between 9-5 (basically screw you if you have a day job) and never even show up. I didn't receive any phone calls, despite numerous claims that they would call me back after contacting the courier who had gone AWOL. Of course they didn't. Everyone at the the number is completely incompetent and God help anyone who has to expect a delivery from these people. I have never received more stress from a delivery service before.