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★★★☆☆

“Excellent service! Would have been 4-5 stars if not...”

written by Karan1987 on 13/07/2017

I ordered a laptop at PC Specialist. Their website is very easy to use and navigate through. All necessary information are displayed and provided. Very simple to place an order, and to follow your order's "journey". So far very nice, simple, and straightforward - they have a very good tracking system to see at what stage of production/delivery your product is at. Up until now, everything went as promised and described on the website, and my laptop was meant to be delivered to me within the time frame said. However, once at the hands of DPD (now at the final warehouse to be delivered to me), my laptop disappeared. I tried calling DPD directly at first, but they would not answer or call me back (they supposedly "promise" to call you back within 90 minutes). However, I got in touch with PC Specialist, and they were very responsive and followed this through for me. I spoke to two of their staff - unfortunately I only remember the name of one of them - but both had exceptional service skills. Although they had asked DPD to follow this up - DPD had not done this, and so there was another week's of delay. Eventually, it turned out that DPD had LOST my laptop... and so PC specialist made me a new laptop and sent it very quickly. This was on Friday, and I received my package on the following Friday
Unfortunately, once I got this one, it would crash as soon as I opened Google Chrome. But again, once I called PC for help - he was at my service - he sorted it out very quickly and professionally!

tl;dr Excellent service from PC specialist (staff, website and product) - but wish they didn't use DPD to deliver their products.

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