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★☆☆☆☆

“Unhappy with Aftersales”

written by howarn on 08/07/2017

I bought a used Jaguar XJ from Dace Specialist in June. In the first few days after purchase several faults with the car became apparent which it is clear to me, given the very short timescale, were present at the point of sale. At least one of those faults was highlighted to Dace before purchase but had not been fixed properly. Although I believe they are obliged by law to fix these issues, Dace have in my opinion been less than helpful in their response so far, refusing to pay for some of the repairs and insisting on supplying second hand, reconditioned parts to fix others rather than new. They also expect me to pay an independent garage to diagnose the cause of the faults before they can be fixed! I was initially reassured by Dace’s Trading Standards Approved claim but so far I have been unimpressed with their aftersales service. In the interests of fairness I will revise this review if that situation changes.

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