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★☆☆☆☆

“Extremely poor service”

written by Connell215 on 04/07/2017

We decided on John Lewis for our wedding list, at first everything seemed fine. The only issue we didn't like was how guests couldn't select gifts to be sent to them but rather you could only purchase online and assume gifts would be sent on to the bride and groom... unfortunately this is where the problem then lies.
Arranging delivery for our items seemed easy enough, I was able to select my home address and select a day - our wedding was 2nd June 2017 but items couldn't be delivered until Friday 30th June - a little odd I thought but I didn't query it. I had no annual leave left so I got my mum to take a day off work on Friday 30th June so she could sit in our house and wait on the delivery - late evening and still no delivery - nothing, no calls. I'd already rang John Lewis and questioned if the delivery driver would call before delivery but I was told no.. I rang John Lewis on the Friday evening and was told I'd actually been given incorrect information and my delivery was booked but might arrive on the Saturday instead but more likely on the Monday, I was furious as I'd got my mum to take a day off to await this delivery. So here we are on the Tuesday and there is still absolutely no mention of my delivery, no cards through the door- nothing! Not only has delivery been a joke but a guest had bought us vouchers - John Lewis didn't contact me to say these wouldn't be included in my order, instead they only informed me of this when I contacted them about something different. similarly an item was out of stock on the list but someone had purchased it, this then had to be ordered from a different stockist website and sent separately. . . to date I have received absolutely no items from John Lewis. Beyond disappointed with this service, wish I had never ever used them for a wedding list.

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