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★☆☆☆☆

“Appalling customer service!”

written by Lawsonbt64 on 04/07/2017

I can honestly say that I have never encountered such an unprofessional company in all of my years of organising and planning events. Red 7 informed our hen party group of a venue/time change for one of our events booked via them ONLY 24 HOURS prior to the event. Whilst we understand that it was the company (Dreamboys) who changed the location and time, the response to the bride to be when she contacted Red 7 was rude, unprofessional and downright disgraceful. Naturally she was upset and very stressed as she had people coming from outside London who had booked hotels near the original venue, and she also had to change the whole itinerary for the day (we had other activities planned) - Red 7's alarming attitude of 'well what would you like us to do about it?' was offensive, sarcastic in tone and unhelpful and did nothing to alleviate the bride to be's stress. At no point was there an apology or offer of a refund or even a goodwill gesture. Quite frankly it took away the shine from what was supposed to be a happy occasion. My advice would be to avoid this company at all costs!!!

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