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★☆☆☆☆

“DO NOT PRE-ORDER! Deletes comments and doesn't respond”

written by krRoy186 on 26/06/2017

Pre-ordered a figure here months ago, which was due to be released May. Messaged the company on facebook to ask back at the start of June as my order still hadn't even been packed. They told me the figures hadn't arrived in UK yet and was due next week (Other UK companies already had it by then and sent their stock out). Come next week and nothing. It's now the end of June as still no news. They have not responded to anymore messages and have gone completely silent. They have disabled visitor posts on their facebook page which had several other people complaining about the same issue. People took to commenting on their posts instead, specifically on a post about the very figure I'm speaking about and they've since deleted all comments off all posts that are complaining. Instead of just issuing out apologies and emails explaining the situation they are completely ignoring it and deleting anyone who asks publically. Their facebook page information states they always respond to messages, but what you get is a copy pasted message that says they have received your message and will respond shortly (which they don't). This also means they can read messages and determine if they want to respond or pretend they haven't seen it, as the little indication that they've read your message now won't show.
Do not pre-order from here. Others have said the same thing with pre-orders from this company, they are awful. Unfortunately I only saw the few positive reviews from people who had ordered in stock items.

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