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★★★☆☆

“Good day tour, but could be better with some adjustments”

written by on 24/06/2017

My husband and I took the Leeds Castle, Canterbury, Dover and Greenwich tour with them on May 1, 2017. We specifically picked this tour operator because it was longer in length of time and offered the Thames River cruise back to London. For the most part, we enjoyed the attractions. However, it could be better with some minor adjustments. We had adequate time to explore Leeds Castle and see the church in Canterbury and have a quick lunch. Dover was not impressive because it was a 5-minute or less stop and quite a distance away with a lot of construction equipment ruining the view. Our main problem was with the guide during our time in Canterbury and Greenwich. She was personable and very knowledgeable. However . . . she walked extremely fast and didn't keep an eye on her tour people. Some people (including us) fell up to two blocks behind and we are not slow walkers with impairments. It was unnerving to be in Canterbury not knowing the layout of the city and losing sight of the guide. She never looked back to be sure everyone was with her. By the time she stopped and we caught up, the commentary was either over or close to over. One person had a bad knee and another had asthma and I could tell they were extremely unhappy. At times when we did hear part of the commentary, she was talking too low to reach the entire group. I understand tours are under great time constraints to fit everything in. However, Dover could possibly be eliminated. Also, more than enough time was provided for the church and lunch in Canterbury. She could have walked a little slower. The walk through Greenwich was extremely fast only to get to the boat and have to wait for almost 20 minutes because we were early. Forget about taking pictures of some of the sights in Greenwich because you either had to walk fast or run to keep up. A LOT of walking was involved (miles) during this tour. I think the tour operator should warn people of that and the pace of walking required.

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