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“Disappointing ”

written by on 23/06/2017

I do not usually write negative reviews because I find them unnecessary. However, the customer service that I received from this company was not acceptable. I ordered two gym clothing items from nelly which never arrived, I waited two weeks and contacted UPS (the delivery company) I was informed that I needed to contact nelly so that they could investigate my "missing" delivery... Firstly it took nelly nearly two weeks to reply to my email regarding my missing parcel and secondly it took them over a month to confirm that they could not locate my parcel. I immediately contacted nelly to explain my disappointment and asked for a refund, only to be told that I should have been more cooperative with UPS, who had made several phone calls to me, which I can confirm were not receive. I even gave nelly an additional contact number which I did not receive a phone call from. Although I did get several phone calls from UPS after the investigation had been closed, wanting to know whether I had received my delivery. I was so infuriated at the lack of communication between nelly and UPS that I did not return these phone calls and it made it even worse that nelly had blamed me for my lack of communication with UPS! Unfortunately I would not recommend this website and will not be using this company again. In addition to this I will not be ordering from a company using UPS. Hopefully nelly can use this review to make some positive changes and put procedures in place to stop sarcastic emails being sent to customers who are already disappointed after not reciveing their delivery.