written by Saggyarmrest on 20/06/2017
I bought a couch/sofa in the Harvey's sale. I had it 1 month and the arms where your elbows rested sunk with a constant dent. I emailed them and sent pictures in and they sent a company out who said you have to plump up the arms everyday and this fills them out again. We did this for a further 2-3 weeks and although the arms looked plumped up the very minute you sat down and rested your arm on it it dented and went flat and the creases have become permanent. I emailed them again and they sent 'another' company out who have again said there was nothing wrong - I am in my late 50's, do not weigh heavy, do not sit on the arms of the couch, have no kids or grandkids at home, I am at work all day and have had a few suites(from other companies - bear in mind) over the years which last average 7-8 years in fact the chair of the last one is still in excellent condition hence why I only bought a couch this time - my error choosing this company. I am not happy and to be fair a couch should still look and feel in good condition after a few years, this is less than 4 months old. I will definitely NOT use Harvey's again EVER and will be spreading the word they probably won't be bothered but us buyers expect better customer service than a rubbish couch which was bought in a sale not bought as shoddy seconds.