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“Terrible customer service ”

written by Colmitchell on 18/06/2017

We booked with first choice thinkingg that we were booking with a reputable company, and as such expected good service. Unfortunately this was far from accurate. Firstly one I had booked our holiday to the Atlantica Mare Village, which was undertaking a full refurbishment fir 2017 I eargely awaited photos of completed rooms. To get the most up to date info I added the Atlantica Mare Village on my Facebook page. I was shocked to find out that the hotel did not open on the due date of the 1st May, and that holiday makers were being transferred to different hotels on arrival, and many were having their holidays cancelled 24 hours before due to fly. I immediately contacted First Choice who assured me that everything was fine and if there were problems the change team would have been in contact with me. I checked on the hotels status constantly on fb and it was apparent that the problematic were still ongoin, I even contacted the hotel by email on 2 separate occasions and they confirmed to me that the hotel would open on the 16th May. This date and went as did the next anticipated opening day of the 26th. Again contracted First Choice and was again told no problems with the hotel. This scenario was repeated up until 4 dates before my holiday when I had an email stating that the hotel was not ready.