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★☆☆☆☆

“Damaged my original documents ”

written by 1969Quinlan on 16/06/2017

My original documents were severely creased as the courier slowly fed the envelope in my letter box, folding it and badly screwing it up.
Customer service have apologised but said they would not replace my document as they are still "usable". They are not at all how I sent them.
I want to warn people that if they send their original documents, then expect them to be ruined upon arrival. And don't expect anything from customer service - I feel fobbed off and angry, and it's taken a month of so called investigating to tell me they are not taking any action.
I am furious.
Had I have known my document would be damaged I would never have used them.

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