written by Stew63 on 15/06/2017
My sons flat was flooded from upstairs and ha made the huge mistake of claiming from his insurance as there was damage to his ceiling,walls ,carpet and sofa.The claims department was less than helpful or sympathetic and only seemed interested in excess payments.Eventually after about 3 or 4phone calls got a decent guy who set the wheels in motion and arranged for an assessor to come out to look at the buildings damage and someone from another company to inspect the carpet.The next time I called this young man "no longer worked there".He must have been too good for the department!!!Next was a Loss Adjuster who came out then someone from another company to inspect the sofa.This was not condemned,the carpet was and the guy cut a great lump out of it!Anyway after 9weeks,6 different visits,loads of phone calls and 4 requests for excess payments I cancelled the contents claim and the work was done.I have emailed a complaint to them and the Ombudsman.I tried to email the CEO but it bounced back.I have heard nothing from them after a week but fully intend to go to a legal eagle in the asunday papers as I want to cancel insurance with them at no cost to me and compensation for all the phone calls and stress.They seem to forget that customers have jobs and can't be there for all their investigators visits.I am still waiting for yet another company who are working on behalf of Endsleigh to claim the money back from the neighbours insurer and I can get my excess payment back.This involves chasing them up every week for updates.I don't even know how much they paid out in total.I am sure all these other companies are making plenty fro customers claims.Dreadful service not designed for the paying customer at all.