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“CUSTOMER SERVICE DISGRACEFUL”

written by HalleBender253 on 02/06/2017

Stupidly booked a short break to Bruges via Short-Breaks.com. Thought it was a good deal but afterwards rechecked the costings and it worked out nearly £100 more than if I had put the package together myself. The Eurostar services were fine although no table was allocated despite requesting one. The hotel on the other hand was appalling. It was supposed to be a 4* property, never on your life as it was tired, run down and the receptionist didn't even say hello on arrival where we just stood and waited for 5 mins whilst he was on the phone. There were very few staff on duty and because it was a bank holiday there were no technicians available to sort out the problems which were: No Air Conditioning, No telephone, Water temperature fluctuating but never a constant temperature and the mini bar fridge door was hanging off its hinges. I had a terrible night's sleep on the first night but I complained and then we were moved but the room was still very hot. I asked Short-Breaks to intervene and resolve the issue with the hotel but they were utterly useless, took forever to get any feedback and thus no resolution has been reached so I will be complaining to ABTA and to Golden Tulip Hotels. Never again will I book with them as they clearly don't care about customer service.